q & a  
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Q & A
Q1
How to order, how many methods available?
Q2
How does the online order process work?
Q3
How can I pay for an order?
Q4
Is it safe to use my credit card online?
Q5
What are your shipping rates and polices?
Q6
How about Cancellations?
Q7
How about Taxes and Duries?
Q8
How do I return something to IONMASK.COM?
Q9
Why isn't your site working with my browser?
 
 
Order / Shipping
 
A1
How to order, how many methods available?
1. By calling our Hotline in Hong Kong: 852-23744555
(Mon-Sat: 12-8 pm)
2. Print and fill click Here, fax to 852-26370776
3. Online (for procedures, see next FAQ: Q2)
A2
How does the online order process work?
1. Shop throughout our product pages and write down all the product code.Click Order :http://www.ionmask.com/order.php and place qty of the items you wish to purchase into your shopping cart.
2. You may add any item in your shopping cart, as well as remove it completely, at any time from Here.
3. When you have completed all of your shopping, fill out your e-mail, name, address, shipping and payment method, confirm and submit your order.
4. Next, you will be connected with payment gateway - BS Worldpay? simply fill out your credit card number and expiration date. Click ake Payment? in about 10-30 seconds, a "Thank You" page will appear on your computer screen.
5. Finally, you will received 2 e-mails: - Your order form (a summary of purchases)- RBS Worldpay receipt (payment confirmation includes order) Shipping Method: Regular Air-mail is always free with IONMASK.COM., however, any insurance or Express Mail charges will be extra (listed before your final checkout). Please include your daytime and nightime phone number and e-mail so that we can contact you with any questions regarding your order.
A3
How can I pay for an order?
We accept :
1. Master Card and Visa card
2. International Money transfer ( T.T ) in U.S. dollars.
3. EPS / ATM local bank transfer
(when shipping to Hong Kong / Taiwan only)
A4
Is it safe to use my credit card online?
This is a common question, and a good one. But don't worry, we never send personal information, including your credit card number, over the network in a way that is readable to anyone but us. That's because we encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom of the window.
A5
What are your shipping rates and polices?
You may select Free Shipping or Added Shipping when shopping :
Free shipping : - For orders less than US$800 - Regular Mail will takes 14 - 21 working days. For orders more than US$800 - EMS Speed Post will takes 3-5 working days.
Added shipping : - Express Mail charges will be US$10 per item, takes 3-5 working days (with Insurance)
Order Processing : - We will have your order dispatched within 48 hours except Saturday, Sunday and holiday.
A6
How about Cancellations?
If you change your mind for any reason within 24 hours, we will accept cancellation by e-mail at Here or by fax: 852-26370776.
A7
How about Taxes and Duries?
Import or export cosmetics was tax free in hongkong (reason we choose hongkong as our mailing center), and we currently regularly ship to customers in over 100 countries worldwide, the majority of countries, particularly U.S.A., Australia, Japan, Korea, do not charge customs duty on small packages dispatched by air post. Overall the world is moving towards free trade and we hope and anticipate this trend will continue and accelerate.
A8
How do I return something to IONMASK.COM?
We guarantee money back refund without question if you are dissatisfied in any way prior to the product being opened. (Notification within 7 days of receipt please).
Please note we can only refund the total cost of goods. We regret that all shipping charges and expenses are non-refundable unless a product is clearly defective. Please send back within 7 days from received, together with: Your Name, Address, e-mail address, Order number and Reason for return. Please e-mail us at sales.ionmask.com so we can inform you where to send and arrange the refund.
We regret we cannot offer a refund once the product has been opened and used (our site is aimed at customers who have already purchased and experienced the product, either from your family doctor or dermatologist).
If there is any defect in the product on receipt, then it may be returned to us for a refund at that time (please also inform your nearest post office without delate).
A9
Why isn't your site working with my browser?
You don't need the latest and greatest technology to order from our site, but you do need an SSL-compliant browser (this means it has a "secure" mode). Web TV and some browsers behind company firewalls cannot support secure ordering. For the best results we recommend using Netscape Navigator 4.06 or later, or Microsoft Internet Explorer 3.02 or later. For AOL users, we recommend the 4.0 or later browser. Also, your browser preferences must be set up to accept "cookies." Without this, your shopping cart will appear empty even after adding your selections.